News Talk 1110 WBT

 

"Please Hold for the Next Available Customer Service Representative"

WBT Editorial

We've all heard those words... Most likely it was with the tune of misguided atmospheric attempts at pop music playing in the background.

It's the phone call you've been dreading. You've already tried resetting, powering off, unplugging, and googling, much to no avail. Now you must call customer service. If you're lucky you won't have to go through the twenty-three different automated prompts just to arrive at a human being.

If not, by the time you reach someone with whom you can give more than just a yes or no answer to, the frustration level is already beginning to rise. That doesn't bode well for the next forty-five minutes you're going to spend on the phone with this voice on the end of the line.

Here in the Carolinas we are "graced" with Time Warner Cable as one of the larger companies among the myriad of options for internet and television providers. There are even some towns outside of Charlotte where they are your only option. 

Time Warner Cable recently was bided on for purchase by Comcast, the largest cable and home internet service provider in the United States...

With that being said, sometimes you and your cable provider just need to part ways. Whether you're moving, opting for internet streaming in lieu of television, or just want a change of scenery, it's a decision most of us have made.

For one man, Ryan Block, and his wife the decision to cancel their service with Comcast has turned in to one of the most frustrating and sympathetically painful pieces of audio that has ever gone viral on the internet:

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